World quality month

World Quality month is celebrated every year in November and the sole purpose is to increase awareness of the importance of quality, be it in any sphere.

Your organisation is celebrating this event and it is a testimony that you are quality conscious and committed towards it.

Many quality management approaches are known to people. Some of them are concerned with macro-management to achieve quantitative goals and customer satisfaction, while others instil a culture of continuous and consistent high performance.

In my opinion, however, quality is a phenomenon that happens to the individual, society, organisations and the nation. It manifests itself in individual happiness, social upliftment, organisational well being and growth and ‘Brand value of a nation’.

‘Made in …Japan, China, India, Bangladesh, America…Germany….’. It is a very common perception that as an individual we prefer the products/services/people/nations, which shows its quality and has made a brand value.

We must realise that every behaviour of ours/product of our country/organisation that carries ‘Made in India' / 'your organisation’ also carries the respect and dignity of each of the citizen/employee. Therefore, we must strive to make finest products to the best of our ability. 

Therefore, the quality and its consistency is not only an individual’s responsibility, it is the responsibility of each and every stakeholder. Every employee of the organisation, customers and suppliers are the stakeholders. Quality is a habit /a phenomenon that has to happen to each one of us. And this starts with an individual and culminates into our family, our organisations and finally the country.

The nations which we see today as developed ones have gone through such a phenomenon in the society, which has given them that brand value. It is worth pondering as to what stops our country to become developed despite vast resources and social capital, we have >65% people less than the age of 35. This is the lack of quality management of self i.e. not implementing TQM on ourselves. Rules and guidance are already in place given by ancient Indian philosophy. We need the followers.

- Speech on Quality week celebrated in an organisation